Exchange & Return Policy

Glorious Services Company

Date: 20/07/1446 AH
Corresponding to: 20/01/2025

Introduction

Glorious Services Company offers a variety of services and products, including in-branch services, home services, in-branch product sales, home-delivered products, and products sold through the online store. To ensure transparency and customer satisfaction, a comprehensive replacement and exchange policy has been established, along with clear terms and conditions for promotional offers.

Replacement and Exchange Policy

1. In-Branch Services

A. Cancellation:
• The service can be canceled from 8 to 24 hours before the appointment, depending on the department, without any charges.
• If the cancellation occurs less than 24 hours before the appointment, 50% of the service value will be deducted. (For the grooming department)
• If the cancellation occurs less than 8 hours before the appointment, 50% of the service value will be deducted. (For other departments, including body care, skincare and nails, and skin treatments and coloring)
• If the customer does not show up without prior notice, the full value of the service will be charged.
• If the customer does not arrive on time within 10 minutes of the scheduled appointment, the booking will be considered canceled and transferred to the waiting list, with the possibility of rescheduling the appointment.

B. Rescheduling:
• Rescheduling is allowed only once, provided that notification is given at least 24 hours in advance.

C. Non-Returnable/Non-Exchangeable Services:
• Services that have been sold in clearance sales.
• Products that have been sold as part of a package.

D. Refunds:
• Refunds will be processed using the same payment method within 7 business days.
• Refunds for payments made through Tabby will be returned to the card used in the payment transaction and will take 2 – 5 days. However, the process may take longer depending on your bank. In case the refunded amount is less than the remaining installments, the remaining amounts will be adjusted accordingly. If the refunded amount is greater than the remaining installments, the remaining payments will be canceled, and the excess amount will be refunded accordingly. You can track the transaction details and review its status through your Tabby account to ensure transparency and continuous updates.
• Refunds for payments made via online payment platforms will be returned to the card used in the payment transaction and will take 2 – 5 days. However, the process may take longer depending on your bank.

2. In-Branch Products

A. Returns and Exchanges:
• Returns or exchanges are allowed within 7 days from the date of purchase.
• Products must be unused and in their original condition with the receipt.

B. Non-Returnable/Non-Exchangeable Products:
• Personal items such as opened or used beauty products.
• Products that have been sold in final clearance sales.

C. Refunds:
• Refunds will be processed using the same payment method within 7 business days.
• Refunds for payments made through Tabby will be returned to the card used in the payment transaction and will take 2 – 5 days. However, the process may take longer depending on your bank. In case the refunded amount is less than the remaining installments, the remaining amounts will be adjusted accordingly. If the refunded amount is greater than the remaining installments, the remaining payments will be canceled, and the excess amount will be refunded accordingly. You can track the transaction details and review its status through your Tabby account to ensure transparency and continuous updates.
• Refunds for payments made via online payment platforms will be returned to the card used in the payment transaction and will take 2 – 5 days. However, the process may take longer depending on your bank.

3. Home Services

A. Cancellation:
• The service can be canceled up to 24 hours before the appointment without any charges.
• If the cancellation occurs less than 24 hours before the appointment, 50% of the service value will be deducted.

B. Rescheduling:
• Rescheduling is allowed provided that notification is given at least 24 hours in advance.

C. Non-Returnable/Non-Exchangeable Services:
• Services that have been sold in clearance sales.
• Products that have been sold as part of a package.

• The booking is considered canceled if the appointment is not canceled, and the team arrives at the client’s location and waits for 30 minutes without receiving a response.

4. Home-Delivered Products

A. Returns and Exchanges:
• Returns or exchanges are allowed within 3 days from the delivery date.
• Products must be unused and in their original condition with the packaging and receipt.

B. Non-Returnable/Non-Exchangeable Products:
• Personal or opened products.
• Products that have been customized according to the client’s request.

C. Refunds:
• Refunds will be processed using the same payment method within 7 business days.

5. Online Store Products

A. Returns and Exchanges:
• Returns or exchanges are allowed within 14 days from the date of receipt.
• Products must be in their original condition and unused.

B. Non-Returnable/Non-Exchangeable Products:
• Personal, opened, or used products.
• Products sold as part of final clearance sales.

C. Refunds:
• Refunds will be processed within 7 – 10 business days using the same payment method.
• Shipping and return costs will be deducted unless the error is from the company (such as sending the wrong product).

D. Shipping and Returns:
• The customer bears the return shipping costs unless the issue is from the company.

Terms and Conditions of Offers

1. General Terms of Offers

A. Offer Duration:
• All offers are limited to a specified time period that is clearly announced. Claims regarding offers will not be accepted after the offer period has ended.

B. Included Products and Services:
• The products and services included in the offers are specified in the promotional materials.
• Offers do not include special services or products unless explicitly stated in advance.
• Offers do not apply to services originally priced at 50 SAR or less.

C. Return and Exchange Policy During Offers:
• Products or services purchased during promotional offers are subject to the same return and exchange policy while taking the following into account:
• If the product or service is returned, the amount paid will be refunded after deducting the discount value that was applied to the customer.
• Product exchanges are only allowed if the product is available in stock under the same offer.

D. Combining Offers:
• Multiple promotional offers cannot be combined for the same product or service.

2. Service-Specific Terms

A. Offers related to in-branch or home services:
• Apply only during the promotional period and cannot be extended.
• Appointments for pre-booked services can be modified within the framework of the cancellation and rescheduling policy.

3. Product-Specific Terms

• Offers on products apply only to products available during the promotional period.
• Products purchased as part of an offer cannot be refunded in cash and can only be exchanged according to the specified conditions.

4. Promotional Codes

• Promotional codes are valid for one-time use only unless otherwise stated.
• Promotional codes are non-transferable and cannot be redeemed for cash.

Implementation and Follow-Up

• Employees are trained on how to implement the replacement and exchange policy and offer terms.
• A copy of the policy is available to customers in branches and on the website.

Conclusion

The replacement and exchange policy and promotional offer terms aim to ensure customer rights and provide a distinguished experience while maintaining high-quality standards for the services and products offered by Glorious Services Company.

For any inquiries, please contact our customer service team via WhatsApp or call at 920031035.
You can also email us at info@glorious-services.com.