Exchange & Return Policy

Glorious Services Company

Date: 20/07/1446 AH
Corresponding to: 20/01/2025

Introduction

Glorious Services Company offers a variety of services and products, including in-branch services, home services, in-branch product sales, home-delivered products, and items sold through the online store. To ensure transparency and customer satisfaction, the company has established a comprehensive replacement and exchange policy along with clear terms and conditions for promotional offers.

Replacement and Exchange Policy

1. In-Branch Services

A. Cancellation:

• Services can be canceled 8 to 24 hours before the appointment, depending on the department, without any charges.
• For cancellations made less than 24 hours in advance, 50% of the service value will be deducted (for grooming services).
• For cancellations made less than 8 hours in advance, 50% of the service value will be deducted (for other departments such as body care, skincare and nails, and skin treatments and coloring).
• If the customer fails to show up without prior notice, the full service amount will be charged.
• If the customer does not arrive within 10 minutes of the scheduled time, the booking will be considered canceled and moved to the waiting list, with an option to reschedule.

B. Rescheduling:

• Services can be rescheduled only once, provided the request is made at least 24 hours in advance.

C. Non-Returnable/Non-Exchangeable Services:

• Services purchased during clearance sales.
• Products sold as part of a package.

2. In-Branch Products

A. Returns and Exchanges:

• Returns or exchanges are allowed within 7 days of purchase.
• Products must be unused, in their original condition, and accompanied by a receipt.

B. Non-Returnable/Non-Exchangeable Products:

• Personal items such as opened or used beauty products.
• Items sold during final clearance sales.

C. Refunds:

• Refunds will be issued using the original payment method within 7 business days.

3. Home Services

A. Cancellation:

• Services can be canceled up to 24 hours before the appointment without any charges.
• For cancellations made less than 24 hours in advance, 50% of the service value will be deducted.

B. Rescheduling:

• Services can be rescheduled, provided the request is made at least 24 hours in advance.

C. Non-Returnable/Non-Exchangeable Services:

• Services purchased during clearance sales.
• Products sold as part of a package.

D. No-Show Policy:

• If the appointment is not canceled and the team arrives at the client’s location, the booking will be considered canceled if the client does not respond within 30 minutes of the team’s arrival.

4. Home-Delivered Products

A. Returns and Exchanges:

• Returns or exchanges are allowed within 3 days of delivery.
• Products must be unused, in their original condition, with packaging and receipt intact.

B. Non-Returnable/Non-Exchangeable Products:

• Personal or customized items that have been opened.

C. Refunds:

• Refunds will be issued using the original payment method within 7 business days.

5. Online Store Products

A. Returns and Exchanges:

• Returns or exchanges are allowed within 14 days of receipt.
• Products must be in their original condition and unused.

B. Non-Returnable/Non-Exchangeable Products:

• Personal or opened/used items.
• Items sold during final clearance sales.

C. Refunds:

• Refunds will be issued within 7–10 business days using the original payment method.
• Shipping and return costs will be deducted unless the error is the company’s fault (e.g., wrong product delivered).

D. Shipping and Returns:

• Customers bear the return shipping costs unless the company is at fault.

Terms and Conditions of Offers

1. General Terms for Offers

A. Offer Duration:

• All offers are time-limited, and claims cannot be made after the offer period expires.

B. Included Products and Services:

• Advertisements will specify the products and services included in the offer.
• Offers do not include exclusive services or products unless explicitly stated.
• Offers do not apply to services originally priced at SAR 50 or less.

C. Return and Exchange Policy for Offers:

• Products or services purchased during promotional offers are subject to the same return and exchange policies, with the following conditions:
  • If returned, the refund will reflect the amount paid after deducting the discount received.
  • Exchanges are permitted only if the item is in stock under the same offer.

D. Combining Offers:

• Multiple promotional offers cannot be combined for the same product or service.

2. Service-Specific Terms

A. Offers related to in-branch or home services:

• Apply only during the promotional period and cannot be extended.
• Service appointments can be rescheduled as per the cancellation and rescheduling policy.

3. Product-Specific Terms

• Offers apply only to products available during the promotional period.
• Products purchased under offers cannot be refunded in cash but can be exchanged under the specified terms.

4. Promotional Codes

• Promotional codes are valid for one-time use only (unless otherwise specified).
• Codes are non-transferable and cannot be redeemed for cash.

Implementation and Follow-Up

1. Employees are trained to apply the replacement and exchange policy and offer terms.
2. A copy of the policy is available to customers in branches and on the website.

Conclusion

The replacement and exchange policy and promotional offer terms aim to ensure customer rights and provide a distinguished experience while maintaining high-quality standards for the services and products offered by Glorious Services Company.

For any inquiries, please contact our customer service team via WhatsApp or call at 920031035.
You can also email us at info@glorious-services.com.